Russell J. Adams
Field Technician · USAF Veteran · HFC & Fiber Network Specialist
Grand Junction, CO(970) 260-2840russelljadams.com
Experienced field technician with 4 years at Spectrum (Charter Communications) installing and troubleshooting HFC and fiber network infrastructure across residential and commercial environments. Proficient in DOCSIS signal analysis, RF troubleshooting, coax/Cat6/fiber termination, CPE installation, and structured cabling. Strong customer-facing communication and independent problem-solving. USAF veteran with additional telecom support and logistics experience. Clean driving record. Comfortable working on ladders, in attics and crawl spaces, and in all weather conditions.
Core Competencies
HFC & Fiber Network InstallationDOCSIS Signal Analysis & RF TroubleshootingCoax, Cat5e/Cat6 & Fiber TerminationCPE Installation (routers, gateways, eMTAs, ONTs)Wi-Fi Troubleshooting & Coverage OptimizationSignal Level Meters, TDR & Test EquipmentStructured Cabling & Cable ManagementSplitter, Tap & Amplifier ConfigurationTriple-Play Service InstallationNetwork Security FundamentalsPython, Bash & Technical AutomationCustomer Communication & Training
Professional Experience
Field Technician II
Spectrum (Charter Communications)
- Installed and maintained Internet, TV, and Voice (triple-play) services across residential and commercial accounts on Spectrum's HFC network
- Performed DOCSIS signal diagnostics using signal level meters; identified and resolved RF impairments including ingress, signal leakage, and node-level issues
- Terminated and tested coax, Cat5e/Cat6, and fiber drops; installed splitters, taps, amplifiers, and distribution panels
- Configured and provisioned CPE including gateways, routers, set-top boxes, DVRs, eMTAs, and wireless access points
- Ran structured cabling through attics, crawl spaces, and exterior walls; maintained clean cable management and safety compliance
- Completed daily work orders, documented materials, and trained end users on equipment and services
Delivery Associate
Amazon Logistics
- Completed 180–200+ stops per day with accuracy, safety, and route efficiency
- Recognized for reliability and teamwork (Driver of the Month). Clean driving record maintained
- Consistent physical stamina: lifting, carrying, and independent work across full shifts
Technical Support
Telecom Outsourcing & Call Centers
- Provided tier 1–2 technical support for cable and fiber customers: modem/router configuration, Wi-Fi troubleshooting, signal issues, and connectivity diagnosis
- Guided customers through wiring checks, device resets, and CPE setup; escalated complex issues with structured documentation
- Managed high-volume call queues while maintaining quality and resolution metrics
Operations Intelligence Analyst
United States Air Force
- Analyzed technical and operational data under strict deadlines to support mission-critical decisions
- Applied operational security (OPSEC) protocols and maintained documentation discipline in high-tempo environments
- Processed multi-source data to identify patterns, threats, and actionable intelligence
Education & Certifications
CEH
Certified Ethical Hacker
EC-Council · 2025
GCC
Google Cybersecurity Professional Certificate
Google · 2025
KU
Mathematics, Network Security, Cryptography
University of Kansas · 2010 – 2012
USAF
Intelligence Operations Specialist Course
United States Air Force · 2006 – 2010